Published filing window · Last verified 2026-08-30

Cigna timely filing limit for dental claims

Cigna publishes an initial dental filing window of 90 days. Corrected-claim and appeal windows, the exact wording, and sources are below.

Cigna Dental

Initial claims

90 days

participating providers, after the date of service (consecutive-day services are counted from the last date of service) — hedged by Cigna itself: “Time periods are subject to applicable law and the health care provider agreement”

Published openly

Initial claims (out-of-network)

180 days

out-of-network providers, after the date of service

Published openly

Corrected claims

No public number

No corrected-claim window was found on Cigna's public pages. The full 2026 Provider Reference Guides (announced March 11, 2026) are login-gated on CignaforHCP.com.

No public statement found

Records requests

No public number

No records-request window was found on Cigna's public pages.

No public statement found

Recoupment

No public number

No recoupment or overpayment look-back number was found on Cigna's public pages.

No public statement found

Appeal windows

Payment appeal (mailed, single documented level)

180 days from the date of the initial payment or denial notice, or from the date of the last payment adjustment (calendar days); Cigna states the review is completed within 60 days, with a resolution notice within 75 business days of receipt

Route: Mail the Request for Health Care Provider Payment Review form with the EOB/EOP and records to: Cigna Healthcare Inc., National Appeals Unit (NAO), PO Box 188011, Chattanooga, TN 37422. Cigna asks providers to call 1 (800) 882-4462 first. No portal login is required for the appeal itself.

Find the timely-filing deadline

Date of service plus the payer's filing window, in calendar days. Estimate only — the payer's contract wording controls.

Enter a date of service to compute the deadline.

How we calculate this

Deadline = date of service + the filing window in calendar days; days left counts from your device's date today. This tool counts calendar days. Payer contracts may count differently — some windows run in months, from the end of the month of service, or from the date the payer received the claim — so treat the result as a planning estimate and confirm the payer's own contract wording. Windows outside 30730 days are clamped, and a date of service more than a year ahead is rejected as a likely typo. Payer windows in the list carry the payer's published figure; the cited source appears on that payer's page.

Nothing you type here leaves your browser — the results are computed locally on this page.

Verified caveats

  • Cigna's own hedge, verbatim: “Time periods are subject to applicable law and the health care provider agreement.” The when-to-file page adds deadline exceptions where “applicable law requires a longer filing period” or the “provider agreement specifically allows for additional time.”
  • California providers follow a separate Dispute Resolution Policy; pharmacy appeals run through Express Scripts on their own channel.
  • The provider contract prohibits balance-billing patients for timely-filing denials.
  • Also published: termination appeals run 30 calendar days, and an arbitration request must come within 1 year of the final internal decision letter.
  • Portal login is needed only for coding-edit reconsiderations (CignaforHCP.com / Provider.Evernorth.com) and to read the appeal-types list in the gated National Reference Guide.

Sources

Last verified 2026-08-30 (research confidence: high). Dentovio is an independent publisher — not a payer, the American Dental Association, or any government agency, and it is unaffiliated with the insurers named here. This page was drafted with AI assistance and verified against the primary sources linked here. It has not been reviewed by a credentialed dental billing specialist or attorney. These pages record filing, correction, appeal, records, and recoupment windows as read in each payer's published documents on the last-verified date — and record honestly where no public number exists. Provider contracts override published manuals, editions change, and several payers set different rules per state, network, or program. Educational reference only, not billing or legal advice; confirm the controlling number in your participation contract and the payer's current provider manual before relying on it. How this data is verified