Payment deadlines
- Electronic claims
- 40 days (contracted providers, no format split)
- Paper claims
- 40 days (contracted providers, no format split)
A carrier must pay any claim within 40 days of receipt, except where its obligation to pay is not reasonably clear on a reasonable basis supported by specific information available for review by the person who submitted the claim, or where there is a fraud basis. The carrier must notify the submitter of any defect or impropriety within 30 days of receipt — and if it misses that notice, the claim is treated as clean regardless of the defect. From January 1, 2026 those notices must be delivered electronically. This is a provider-contract fair-business standard: "claim" means a claim made to a carrier with which the provider has a provider contract, and capitation and withhold payments are excluded.