Payment deadlines
- Electronic claims
- 30 calendar days (complete electronic claims)
- Paper claims
- 40 calendar days (complete written claims)
Healthcare entities must pay complete claims within 30 calendar days (electronic) or 40 calendar days (written), and must notify the provider within 30 days of all reasons for denying or pending a claim and what additional information is required — with no time limit allowed on submitting that information. Identical text repeats across the insurer, hospital/medical service corporation, and HMO chapters.