Payment deadlines
- Electronic claims
- 30 calendar days (complete electronic claims)
- Paper claims
- 40 calendar days (complete written claims)
Healthcare entities must pay complete claims within 30 calendar days (electronic) or 40 calendar days (written), and must notify the healthcare provider or policyholder in writing within 30 days of any and all reasons for denying or pending the claim and what additional information is required — with no time limit allowed on submitting it. Each health plan must also publish its own written standard defining what constitutes a complete claim and distribute it to participating providers (§27-18-61(a)), so the practical start date is payer-defined and a dental office's first move in a dispute is to obtain that standard. Identical text repeats across the insurer, hospital/medical service corporation, and HMO chapters.