Payment deadlines
- Electronic claims
- 21 days (submitted electronically)
- Paper claims
- 30 days (not submitted electronically)
An insurer must approve or deny a claim relating to a policy of group health insurance or blanket insurance within 21 days of receipt if the claim was submitted electronically, or 30 days if it was not — and if the claim is approved, pay it within the same period (§689B.255(1)). The insurer may request additional information within 20 working days, which restarts the clock. Managed care organizations run on the same 21/30-day schedule and the same interest rate under §695G.340, added in 2025; the old HMO section, §695C.185, was repealed effective January 1, 2026 and should not be cited.