Payment deadlines
- Electronic claims
- 30 calendar days (electronic)
- Paper claims
- 45 calendar days (any other form)
A clean claim must be paid, denied, or settled within 30 calendar days after the insurer receives it electronically and within 45 calendar days if submitted in any other form (§44-8004(1)). The clock tolls when the insurer requests additional information in writing within 30 days; the provider then has 30 days to respond, and the insurer may deny for non-response. Where a claim goes to a repricer first, the time periods start when the repricer receives it — but delegation never moves the payment duty off the insurer.