Payment deadlines
- Electronic claims
- 30 calendar days (all clean claims)
- Paper claims
- 30 calendar days (all clean claims)
Insurers must pay, deny, or contest a clean claim within 30 calendar days of receipt (60 days for organ-transplant claims). The payment deadline is format-neutral; only acknowledgment differs — 48 hours for electronic claims, 20 days for paper. For dental-only plans, KRS 304.17C-090 applies the prompt-pay statutes with one relaxation: 3 business days, rather than 48 hours, to respond to electronically submitted claims. That subsection also gives dental-only plans an alternative method of compliance the general rule does not allow — instead of transmitting an acknowledgment, the plan "may list the claim and the date it was received on a file that can be accessed electronically by the provider, its agent, or designee." A practice checking whether its dental payer complied must check the payer's electronic claim-status file, not just its inbox.