Payment deadlines
- Electronic claims
- 30 calendar days (all clean claims)
- Paper claims
- 30 calendar days (all clean claims)
Insurers must pay, deny, or contest a clean claim within 30 calendar days of receipt (60 days for organ-transplant claims). The payment deadline is format-neutral; only acknowledgment differs — 48 hours for electronic claims, 20 days for paper. For dental-only plans, KRS 304.17C-090 applies the whole prompt-pay run of statutes with one acceleration: 3 business days to respond to electronically submitted claims.