Payment deadlines
- Electronic claims
- 30 days (no format split)
- Paper claims
- 30 days (no format split)
Within 30 days after receipt of any claim, the insurer must either pay a clean claim or send a written or electronic notice acknowledging receipt and stating the claim's status — either refusing to reimburse all or part of it and specifying each reason, or explaining that additional information is necessary. When more information is requested, the provider has 30 days to supply it and the insurer then has 15 days after receiving everything to pay or deny, on the same interest terms.