Payment deadlines
- Electronic claims
- 30 days (electronic)
- Paper claims
- 45 days (paper)
Clean claims must be paid or denied within 30 days when filed electronically and 45 days on paper. The deadlines and the accrual dates are identical for insurers (IC 27-8-5.7-6) and HMOs (IC 27-13-36.2-4); the interest base is not. Insurers pay interest on the policy allowable amount; HMOs pay on the lesser of the usual, customary and reasonable charge or the amount agreed with the provider. Deficiency notices must go out within the same windows, and a payer that fails to send one establishes the submitted claim as clean.