Payment deadlines
- Electronic claims
- 20 days to pay, deny, or contest (electronic)
- Paper claims
- 40 days to pay, deny, or contest (paper)
Provider claims to health insurers run under §627.6131 — not the older §627.613 that most summaries quote (that section covers claims from an insured or an insured's assignees — a dentist holding an assignment of benefits is an assignee — at 45 days and 10%, with 60 days to pay or deny after requested additional information arrives and a 120-day outer limit, §627.613(2)–(4)). Electronic claims must be acknowledged within 24 hours after the start of the next business day and paid, denied, or contested within 20 days; paper claims acknowledged within 15 days and resolved within 40. Hard backstops: an electronic claim must be paid or denied within 90 days, and failure to do so within 120 days creates an uncontestable obligation to pay (120/140 days for paper).