Payment deadlines
- Electronic claims
- 30 days (uniform)
- Paper claims
- 30 days (uniform)
Health insurers must reimburse within 30 days of receiving a clean claim — a uniform deadline with no electronic/paper split. Formats differ only in a rebuttable receipt presumption: five business days from mailing; 24 hours for an electronic claim, but only where it was not returned to the provider by a claims clearinghouse or by the insurer; and the date recorded by the courier where delivered by courier (§31-3132(h)(1)–(3)). §31-3132(d) is a safe harbour, not a duty: where the insurer notifies within 30 days that the claim's legitimacy or amount is in dispute, states the specific reasons in writing, and pays any undisputed portion within 30 days, the section does not apply to that claim at all — the 30-day deadline and the (c) interest switch off. The disputed portion then runs on its own clock: processed within 30 days after receipt of all reasonable and necessary documentation (§(e)), with (c)-rate interest from the 31st day after that documentation is received (§(f)).