Payment deadlines
- Electronic claims
- 30 calendar days (electronic)
- Paper claims
- 45 calendar days (any other means)
Clean claims must be paid, denied, or settled within 30 calendar days of receipt when submitted electronically and 45 calendar days when submitted by any other means. Everything else has a 90-day outer limit: the carrier must request missing information within 30 days, the provider then has 30 days to supply it, and the claim may be denied for non-response subject to resubmission or appeal. Receipt is defined, not assumed — an electronic claim is presumed received on the date of the carrier's electronic verification, and for claims filed any other way the carrier must run a tracking mechanism that lists the claim within ten business days, with the listing date as the receipt date.