Payment deadlines
- Electronic claims
- 30 calendar days (complete claims)
- Paper claims
- 30 calendar days (complete claims)
Both California regimes now run on the same clock. A health care service plan — including a specialized plan — must reimburse a complete claim, in state or out of state, as soon as practicable and no later than 30 calendar days after receipt (§1371.35(a)); health insurers owe the same 30 calendar days under Ins. Code §10123.13. The transition from working days is finished: the current text is operative as of January 1, 2026, so summaries still describing 30 working days or a 45-day HMO clock are describing repealed law. The same 30-day clock governs a notice contesting or denying the claim. The section does not apply to capitated payments, claims involving fraud or misrepresentation, eligibility determinations, or claims where the plan was denied reasonable access to information.