Payment deadlines
- Electronic claims
- 30 calendar days (no format split)
- Paper claims
- 30 calendar days (no format split)
A health care insurer must pay or deny within 30 calendar days after it — or a third-party administrator under contract with it — receives a clean claim, whether or not the treating provider participates. The statute draws no electronic-versus-paper distinction. If the insurer sends a timely deficiency notice, it must pay within 15 calendar days after receiving the requested information or 30 days after receiving the claim. Miss the deficiency notice and the claim is presumed clean. A claim counts as paid on the day payment is mailed or transmitted electronically, not the day it arrives.